Privacy Policy

1. Our approach to your privacy

Letteropedia respects your privacy. This policy explains what personal information we collect, why we collect it, how we look after it, and the choices you have.

We collect only what we genuinely need to deliver your order and support you. We do not sell your information to anyone, ever.

2. Information you give us

When you order or contact us, you may provide:

• Your name, email address, and phone or WhatsApp number.
• Order details such as the service, topic, academic level, page count, deadline, and citation style.
• Any instructions, briefs, or files you upload to help us complete your work.
• Messages you send us through the contact form, email, or WhatsApp.

3. Information collected automatically

Like most websites, our hosting provider records basic technical information when you visit, such as your IP address, browser type, and the pages you view. This is used to keep the site secure, prevent abuse, and understand how the site performs.

We do not use advertising trackers or sell behavioural data.

4. Payment information

There is no card checkout on this website. When you and we have agreed a price, you send the payment yourself by Mobile Money or bank transfer, from your own app, using the details we give you.

This means Letteropedia never sees, receives, or stores your card number, your PIN, or your Mobile Money credentials. We only see the payment arriving, along with the reference number you quote so we can match it to your work.

5. How we use your information

We use the information we hold to:

• Prepare, complete, and deliver the work you have ordered.
• Confirm your payment and send you an order confirmation and receipt.
• Contact you about your order, including questions, updates, and revisions.
• Respond to enquiries you send us.
• Keep records for accounting purposes and to prevent fraud or abuse.
• Improve our services and the reliability of the website.

6. Who we share information with

We share the minimum necessary information with the trusted service providers that make the site work. Each one only receives what it needs to perform its function:

• Our email provider, to send you your quote, order confirmations, and replies.
• Our content and hosting providers, which store your order records and keep the site online.
• The specialist assigned to your work, who receives your order instructions but not your contact or payment details.

7. Confidentiality

We never disclose your identity or the fact that you used our service to your school, college, university, or employer. We do not publish, resell, or reuse work that has been delivered to you.

We will only ever disclose information where the law obliges us to do so.

8. How long we keep your information

We keep order records for as long as needed to deliver your work, handle revisions, and meet our legal and accounting obligations. Files and instructions you upload are retained while your order is active and for a reasonable period afterwards in case you request a revision.

You may ask us to delete your information sooner, and we will do so unless we are legally required to keep it.

9. How we protect your information

The website is served entirely over an encrypted connection. Access to order records is restricted to authorised team members, and your payment credentials never reach our systems in the first place.

No system can be guaranteed completely secure, but we take reasonable and appropriate measures to protect your information from loss, misuse, and unauthorised access.

10. Your rights

You have the right to:

• Ask what personal information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information, subject to our legal obligations.
• Object to or restrict how we use your information.
• Withdraw consent at any time, where we rely on your consent.

11. Cookies

We use only the essential cookies needed for the website to function properly and securely. We do not use advertising or third-party tracking cookies.

You can block or delete cookies in your browser settings, though some parts of the site may not work as intended if you do.

12. Children's privacy

Our services are intended for people aged 18 and over, or younger users acting with the consent of a parent or guardian. We do not knowingly collect information from children. If you believe a child has given us personal information, contact us and we will remove it.

13. Changes to this policy

We may update this policy as our services evolve or the law changes. The "last updated" date above always shows the current version, and any significant change will be made clear on this page.

14. Contact us

If you have questions about this policy, or want to exercise any of your rights, contact us by email at letteropedia@gmail.com, or by phone or WhatsApp on +233205987961 or +233273130432.